Q: How does the trade-in process work?
A: Simple! Fill out our online form, get an instant quote, ship your phone for free, and receive payment once it's inspected.

Q: What phones do you accept for trade-in?
A: We accept a wide range of brands and models. Check our website for the most up-to-date list.

Q: Is my phone's condition important for trade-in?
A: Yes, but we accept phones in various conditions. You'll get the best quote for phones in good condition.

Q: How do I get a quote for my phone?
A: Just enter your phone details on our website, and you'll receive an instant quote. It's quick and hassle-free!

Q: Is the shipping process free?
A: Absolutely! We provide free shipping materials and cover the shipping costs.

Q: How long does the trade-in process take?
A: Once we receive your phone, the inspection process typically takes a few business days. Payment follows promptly.

Q: What happens if my phone's value is different from the initial quote?
A: Rest assured, our quotes are accurate and guaranteed (after SmartScan). If there's any discrepancy, we'll contact you before proceeding. 

Q: Can I trade in more than one phone at a time?
A: Yes, you can! Our online form allows you to trade in multiple phones in a single transaction.

Q: Do you accept phones with cracked screens or other damage?
A: Yes, we do. However, the trade-in value will depend on the extent of the damage. Check our terms for details.

Q: What happens to my old phone after the trade-in?
A: We prioritise sustainability. Phones in good condition are refurbished, while others are recycled responsibly.

Q: Can I cancel the trade-in process after sending my phone?
A: Unfortunately, once the phone is shipped, the process cannot be cancelled.

Q: How do I wipe my personal data before sending my phone?
A: Follow our simple online guide to ensure your personal data is securely erased before shipping your phone.